"But the challenges have been growing as fast, or faster, than their skills."
via Check out this quote from Leading Change, With a New Preface by the Author - https://learning.oreilly.com/library/view/leading-change-with/9781422186442/html/05_New_Pref.html
チャレンジが強敵化しているみたいなこの表現が面白い。
"All diagrams tend to oversimplify reality. I therefore offer figure 2–2 with some trepidation."
via Check out this quote from Leading Change, With a New Preface by the Author - https://learning.oreilly.com/library/view/leading-change-with/9781422186442/html/09_2_Succes.html
ネットで検索しただけでは全然腑に落ちなかったのでこうして本を読んでいる。正しい行動だと思う。
"The first four steps in the transformation process help defrost a hardened status quo. If change were easy, you wouldn’t need all that effort."
via Check out this quote from Leading Change, With a New Preface by the Author - https://learning.oreilly.com/library/view/leading-change-with/9781422186442/html/09_2_Succes.html
へぇ。ステップは抵抗勢力を減らすために必要。あ、これ仮定法か。チェンジが簡単なことあるわけないという逆説。
"Truth is, when you neglect any of the warm-up, or defrosting, activities (steps 1 to 4), you rarely establish a solid enough base on which to proceed. And without the follow-through that takes place in step 8, you never get to the finish line and make the changes stick."
via Check out this quote from Leading Change, With a New Preface by the Author - https://learning.oreilly.com/library/view/leading-change-with/9781422186442/html/09_2_Succes.html
言いたいことはわかったが100%全員がステップを踏むべきかどうかはまだよく分からない。少なくともプロジェクトチームは完璧に把握している必要があるだろう。
"Management is a set of processes that can keep a complicated system of people and technology running smoothly. The most important aspects of management include planning, budgeting, organizing, staffing, controlling, and problem solving. Leadership is a set of processes that creates organizations in the first place or adapts them to significantly changing circumstances. Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles (see figure 2–3)."
via Check out this quote from Leading Change, With a New Preface by the Author - https://learning.oreilly.com/library/view/leading-change-with/9781422186442/html/09_2_Succes.html
この本にマネジメントとリーダーシップの違いが出てきた。
守成の難しさ？現状維持に対する批判。
"Employees in large, older firms often have difficulty getting a transformation process started because of the lack of leadership coupled with arrogance, insularity, and bureaucracy."
via Check out this quote from Leading Change, With a New Preface by the Author - https://learning.oreilly.com/library/view/leading-change-with/9781422186442/html/09_2_Succes.html
システムのリプレースは技術的問題だけではないというところにヒントがある。
"The first relates to the various steps in the multistage process. Most of us still have plenty to learn about what works, what doesn’t, what is the natural sequence of events, and where even very capable people have difficulties. The second component is associated with the driving force behind the process: leadership, leadership, and still more leadership."
via Check out this quote from Leading Change, With a New Preface by the Author - https://learning.oreilly.com/library/view/leading-change-with/9781422186442/html/09_2_Succes.html
8ステップのプロセスを知ろうとして読んでいたが、変革にはリーダーシップ！！リーダーシップ！！リーダーシップ！！というのがもう一つのテーマらしい。
「失敗しない改革のために学んだのが米経営学者のジョン・P・コッターが書いた『企業変革力』です。国家や企業の様々な改革を分析して、成功した例に共通する性格を抽出してあります。科学者であっても、社会学者でも心理学者でもない私が手探りでやってはだめだ、と強く認識しました。忠実に実行し、研究改革はうまく行っていると思います」
See More: http://lnr.li/OqkJN
アステラス製薬さんのコメント。
"Employees saw no tornado-like threat, which was one reason their sense of urgency was low."
via Check out this quote from Leading Change, With a New Preface by the Author - https://learning.oreilly.com/library/view/leading-change-with/9781422186442/html/11_3_Establ.html
どこかで聞いたような。
"The average manager or employee could work for a month and never be confronted with an unsatisfied customer, an angry stockholder, or a frustrated supplier."
via Check out this quote from Leading Change, With a New Preface by the Author - https://learning.oreilly.com/library/view/leading-change-with/9781422186442/html/11_3_Establ.html
これよくないよなー。
"People who were around during the 1960s will remember a terrifying example of this: the many reports of how the United States was winning the war in Vietnam. Although happy talk is sometimes insincere, it is often the product of an arrogant culture that, in turn, is the result of past success."
via Check out this quote from Leading Change, With a New Preface by the Author - https://learning.oreilly.com/library/view/leading-change-with/9781422186442/html/11_3_Establ.html
アメリカにもこういうことあったんだな。戦時中の日本みたいな。
"Past success provides too many resources, reduces our sense of urgency, and encourages us to turn inward."
via Check out this quote from Leading Change, With a New Preface by the Author - https://learning.oreilly.com/library/view/leading-change-with/9781422186442/html/11_3_Establ.html
貞観政要の創業と守成の難しさみたいな。
"Never underestimate the magnitude of the forces that reinforce complacency and that help maintain the status quo."
via Check out this quote from Leading Change, With a New Preface by the Author - https://learning.oreilly.com/library/view/leading-change-with/9781422186442/html/11_3_Establ.html
社長が常に言ってるな。
"Stop measuring subunit performance based only on narrow functional goals. Insist that more people be held accountable for broader measures of business performance."
via Check out this quote from Leading Change, With a New Preface by the Author - https://learning.oreilly.com/library/view/leading-change-with/9781422186442/html/11_3_Establ.html
これも危機感の醸成につながるのか。
"Send more data about customer satisfaction and financial performance to more employees, especially information that demonstrates weaknesses vis-à-vis the competition."
via Check out this quote from Leading Change, With a New Preface by the Author - https://learning.oreilly.com/library/view/leading-change-with/9781422186442/html/11_3_Establ.html
Twitterで自社サービスに関連するツイートを毎日読むことにする。
"One CEO of a well-known corporation cleaned up a balance sheet, funded a number of new initiatives, and created a loss of nearly $1 billion in the process. But this was an unusual situation. The CEO had a long-term contract and the firm was awash in cash."
via Check out this quote from Leading Change, With a New Preface by the Author - https://learning.oreilly.com/library/view/leading-change-with/9781422186442/html/11_3_Establ.html
危機感醸成のために10億円吹き飛ばすのは普通にあるそうだ。
"The Role of Middle and Lower-Level Managers"
via Check out this quote from Leading Change, With a New Preface by the Author - https://learning.oreilly.com/library/view/leading-change-with/9781422186442/html/11_3_Establ.html
自分にも直線的に関係ありそう。
"Because they have the power, senior executives are usually the key players in reducing the forces of inertia."
via Check out this quote from Leading Change, With a New Preface by the Author - https://learning.oreilly.com/library/view/leading-change-with/9781422186442/html/11_3_Establ.html
経営層にできることは変革への抵抗勢力を削ぐことくらい。
